Refund policy

Return, Refund & Warranty Policy

At OrionDolls, we take immense pride in the quality and craftsmanship of our products. Due to the intimate and personal nature of adult items, we maintain strict hygiene and safety standards while ensuring you are fully protected against manufacturing or transit defects.

1. Returns & Inspection Policy (Transit & Delivery Defects)

Because these are intimate personal products, we do not accept returns or offer refunds for change of mind, personal preference, or after the product has been unsealed and used.

The 24-Hour Inspection Rule: Upon delivery, you are strictly required to inspect the integrity and condition of your doll within 24 hours of receipt.
Reporting an Issue: If your doll arrives with a defect caused by transit or a manufacturing fault, you must contact our support team immediately via our contact form within this 24-hour window, including clear photos/videos of the issue.
Resolution: If a transit or out-of-the-box defect is verified, we will arrange a secure return and issue a full refund or a replacement according to your preference.

2. 12-Month Structural Warranty

We stand by the exceptional durability of our Silicone and TPE dolls. Every doll comes with a 12-Month Limited Warranty covering structural integrity.

What is Covered:
- The internal metal skeleton and articulation joints.
- Major material integrity issues of the internal structure and external silicone/TPE skin that occur under normal, intended use.
Money-Back / Replacement Guarantee: If a structural or manufacturing defect arises within 12 months of purchase, we will repair, replace, or issue a refund based on the severity of the issue.
Warranty Conditions: To remain valid, customers must strictly follow the Care Manual provided with every order. Damage caused by misuse, neglect, improper maintenance, failure to follow cleaning/storage instructions, or accidental physical cuts will void the warranty.